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NIBA Connect FAQs

When will Exhibitors have access to begin uploading items to their booth?

On Monday, October 19 exhibitors will receive an invitation from Zerista (NIBA Connect virtual platform) to join the platform and can begin designing their booth.

When will attendees have access to the virtual platform?

On Monday, October 26 all attendees will receive an email inviting them to join the platform (Zerista). Once you login, you can select your interests and preferences which will generate your matches. You can also begin to request meetings.

What is the time zone used for all scheduled events?

All sessions and 1:1 meetings will take place in US Eastern Standard Time.

How do I make appointments with exhibiting companies?

Click the “request a meeting” icon on an exhibiting company’s virtual booth page. This will provide you with the open meeting times in your combined schedules.

How many meetings can I schedule?

You can schedule up to 24 15-minute meetings during the listed “Expo Hours” between 1-3 p.m. Monday, Tuesday, Thursday, and Friday.

When is the expo open?

The Expo is open all day during NIBA Connect, November 9-13, 2020. You can browse exhibitors at your leisure or connect with them directly by scheduling a meeting during a 1:1 meeting time. Expo meeting hours take place 1-3 p.m. ET on Monday, Tuesday, Thursday, and Friday.

When can I begin to make appointments with Exhibitors?

The virtual platform will launch on Monday, October 26. During the two weeks prior to the start of NIBA Connect you can see which exhibitors match you best then begin to request meetings.

I want to have my colleagues participate - how do I do that?

Exhibitor: Booths include four registrations to “man” the booth and have access to the Annual Business Meeting and the Keynote presentation.

Attendee: Registration launched October 1. We offer individual as well as company registration fees depending on the number of employees that want to attend.

Can exhibitors request meetings?

Yes, both exhibitors and attendees can request meetings.

How does the software match me with an exhibiting company?

Exhibitor data and preferences are preloaded into the platform.

When you log in as a user you will be able to customize your experience with your own preferences regarding who you are and what products and services you are looking for.  The system will automatically suggest your ideal matches.

It will be up to you to connect beyond browsing their virtual booth by setting up a meeting.

What data do I receive after the meeting?

Exhibitors will receive data about the engagement in their virtual booth.

Do I have to make appointments? Or can I just browse?

As an attendee, you are not required to make any appointments with exhibitors. You can simply browse at your leisure.

Can I access the sessions and 1:1 meetings on my mobile device?

No, you will only be able to access the virtual sessions and meeting links by logging in on your desktop or laptop computer. The preferred internet browser is Chrome.

How do I customize my Schedule?

Once logged in, visit the Agenda page and click the + icon to add the sessions you would like to attend to add them to your schedule. To view your schedule, click on the text ‘My Schedule’ at the top of the page.

Can I easily add My Schedule to my Outlook, iCal, or Google calendar?

Yes, on the My Schedule page select the Export button on the top-right and select the appropriate format.

How do I view/confirm my pending 1:1 meetings?

To view/confirm your pending meeting requests, you’ll need to log in. Once logged in, click on ‘My Schedule’ at the top of the page to view all pending meeting requests. To accept/decline, click the Accept + Icon next to the ‘Join Virtual Meeting’ Link. To propose a new day/time, please either send a new meeting request to the attendee/sponsor or you can opt to send a message through the platform.

Can more than one exhibiting company representative meet with an attendee?

Yes, an exhibiting company can assign multiple representatives to attend a 1:1 meeting with an attendee.

If an attendee requests a meeting with a company, all contacts for the company will see the meeting in the exhibitor portal.  Exhibitor contacts can update the meeting to assign specific contacts to the meeting.

Can an attendee request a meeting with a specific exhibitor company representative?

Yes, attendees will be able to see exhibitor contacts on the bottom company exhibitor booth profile.  They can send meeting requests to specific contacts, like in screenshot below.  Note those requests will be on the exhibitor contact's personal schedule not the company one.

If an attendee is speaking to an exhibitor representative, can another customer meeting take place with a second exhibitor representative during the same timeslot?

If an attendee directly requested a meeting with Exhibitor Representative A then Exhibitor Representative B can take a meeting at the same time under the company exhibitor booth calendar in the same timeslot.

Attendees: How do I join my scheduled 1:1 meetings?

Once logged in, click on ‘My Schedule’ at the top of your profile page and click ‘Join Meeting Room’ next to the meeting you would like to join.

  • Please access virtual meeting links using Chrome browser on a desktop or laptop computer
  • Meeting links are not supported on mobile devices
  • 1:1 meeting links are available 5 minutes before your scheduled meeting start time through to 5 minutes after meeting end time

Exhibitors: How do I join my scheduled 1:1 meetings?

Once logged in, click on the drop-down menu next to your name at the top of your profile page and then click on your company name. You’ll then want to click on ‘Meetings’ in the navigation bar to view all meetings at the company level. Simply click on ‘Join Meeting Room’ when you are ready to start your meeting.

  • Please access virtual meeting links using Chrome browser on a desktop or laptop computer
  • Meeting links are not supported on mobile devices
  • 1:1 meeting links are available 5 minutes before your scheduled meeting start time through to 5 minutes after meeting end time

Can I add another person quickly to my 1:1 meeting once the meeting has started?

Yes, you can click ‘Add More People’ once you are in the Virtual Meeting Room and share via email.

Will the sessions be recorded?

Yes, the Annual Business Meeting and Keynote presentation will be recorded and available post-event.

Is there a cancelation policy?

Exhibitors: Confirmed Exhibitor registrations must be cancelled by Friday, October 30 to receive a refund of the amount paid, less a $50 cancellation charge. No refunds shall be made after October 30.

Attendees: Confirmed Attendee registrations must be cancelled by Friday, October 30 to receive a full refund of the amount paid. No refunds shall be made after October 30.

*For any questions related to NIBA Connect please contact Amanda Stimart, Meetings Manager.